So a birthday for 2 comes every year but this year it was different. This year 25 hit me like a tonne of bricks while being stuck in fifth gear in my support for Trinidad and Tobago’s “stay to get away” campaign.
Yea… I did local for the first time in three years!!!!!!!!!!!!!!!
Me and my better half found ourselves on the Gulf View link road turning into Dream Ultra lounge’s car park before ascending the staircase to Cloud Nine where dreams come true. There we met our angel! Arnorld! We were greeted by him at the staircase. I could not help but notice the islandme magazines at the host’s reception area. Immediately, I got excited by their venture to support local.I loved the use of space, lights and colour schemes. Everything was in sync in a feng shui way. The vibe was totally chic yet very relaxing. Even though we were on a tight schedule our host made us feel welcomed and special. It was a slow lunchtime for them and Arnold just happened to be manning floor manager, chef, bartender and waiter for the moment. He played all parts with zero neglect and maximum productivity. I was shocked and impressed he was so professional every step of the way ahead of the game.
We ordered thai curry chicken with wedges and smoked Atlantic salmon served on garlic bread. It was a bit early for my “wino” temptations so pineapple juice and their in house lemon lime and bitters were the orders of the hour. They were delectable. We didn’t have to wait too long either everything went smoothly. We even got surprises! Cheesecake slices for our birthday. How sweet! We had a little chit chat with Arnold and I couldn’t help but commend him for his extraordinary customer service representation. We wished him the best in his endeavors. Although luck is where opportunity meets preparation and Arnold is definitely prepared to kick it up a notch and take customer service to an exceptional level wherever his career may take him.
My knowledge and skills do not fail me when I walk into any restaurant or service based institution. There needs to be more passionate and professional persons like Arnold in the service industry who are willing to go the extra mile. This is a “must do” if we want to lead the race and set the pace for service excellence in Trinidad and Tobago. Dream Ultra Lounge has a serious treasure and a remarkable asset to their operations. Thank you to the Dream Team especially Arnold who made our 25th birthday sensationally special!